Returns & Exchanges

If you are unhappy with your online purchase from Impala Cosmetics, we are pleased to offer a refund of the purchase price, provided the return meets our policy guidelines.

Items bought from impalacosmetics.us must be returned in new or lightly used condition within 14 days of the order date. We only accept returns for purchases made directly through our website, and all returned products are examined once they arrive at our warehouse.

For returns involving orders that included free promotional items, those promotional items must also be returned. Once received at our warehouse, returns will be processed within 5 business days, and you will receive a credit confirmation detailing your refund amount after processing is complete. Eligible returns will be refunded to the original payment method.

Refunds to credit cards may take 7-10 business days to reflect in your account. For other payment types, please contact the respective payment provider or bank for details. Returns received after 14 days are not guaranteed a refund and are subject to Impala Cosmetics Online’s discretion.

Please note:

Impala Cosmetics tracks return patterns and may, at its sole discretion, reject returns that fail to comply with our return policy, show signs of abuse, or involve items resent free of charge as a goodwill gesture after a non-delivery claim. If items not eligible for return are sent back, they will not be returned to you.

Shipping and delivery costs are non-refundable. Items that are engraved or marked as "final sale" or "non-returnable" cannot be exchanged or returned.

For returns or exchanges of gifted items, please send us an email at info@impalacosmetics.us. Note that promotional products, final sale items, or purchases from sources other than impalacosmetics.us cannot be returned online.

 

Exchange Instructions

To exchange a product, simply return the eligible item(s) you do not want. We will process your refund within 5 business days of receiving it. You’re free to place a new order for the desired product(s) whenever you would like.

 

Return/Exchange FAQs

• I paid with PayPal, can I still exchange my order?
Yes, you can. If you would like to exchange an item purchased with PayPal, feel free to send us an email. Our customer service representatives are ready to help you handle the exchange directly through your PayPal, though a credit card will be needed to complete the process.

• I got the wrong item or ordered something by mistake, can I return it?
If your online order doesn’t match what you expected, please reach out via email, and we will assist you.

 

Damaged Items

Upon receiving your order, please check the shipping carton for any signs of damage that may have occurred during shipping. While it is common for the carton to show minor wear, if the contents are damaged, keep the box, packing materials, and items as they are and get in touch with us promptly by emailing us. Please note that claims for lost, missing, incorrect, or damaged items or packages must be reported within 7 days of delivery for us to process them. Impala Cosmetics may decline claims submitted after this 7-day period at its discretion.

 

Note: Impala Cosmetics monitors claims related to lost, missing, incorrect, or damaged items to prevent abuse. Such issues must be reported immediately upon receiving your shipment, and you should keep any damaged, incorrect, or missing items (along with the shipping carton). Impala Cosmetics reserves the right to restrict or refuse reshipment or crediting of an order or item in any situation. To process a claim for lost, missing, wrong, or damaged items or packages, you need to notify us within 7 days of delivery. Claims submitted after this 7-day window may be rejected at Impala Cosmetics’ discretion.