FAQ

Frequently Asked Questions

• How Do I Find Impala Cosmetics Products?

Currently, Impala Cosmetics Products are only available on our website impalacosmetics.us

 

• Where Is My Order?

Order status can be tracked using the tracking number provided, if available. A tracking number will be supplied depending on the shipping method selected.

We strive to provide the most accurate delivery time for your convenience. Please note that estimated delivery dates are for in-stock items only and may not be applicable based on shipping details. Delivery of out-of-stock items depends on availability. The provided dates are estimates and may change, and they do not apply to P.O. Boxes or U.S. Territories.

 

• Can I Return or Exchange an Item?

If you are not fully satisfied with your Impala Cosmetics purchase, you can return the unused portion, and we will refund the full purchase amount to your account.

 

• Do You Ship Internationally?

We are currently unable to process orders for delivery to locations outside the United States. We apologize for any inconvenience this may cause.

 

• How Do I Cancel My Order?

If you wish to cancel your order and it has not yet been shipped, simply log into your account and select the order you want to cancel. If you wish to cancel an order but it has already been shipped, you will need to follow the return procedure.

 

• I Received the Wrong Product, Can I Return It?

If your online order does not meet your expectations, please send us an email. We are happy to assist you.

 

• Why are there two transactions on my credit card when I exchange an item? Can you clarify?

When an exchange is made, it occurs in two stages:

1. A credit is issued for the returned item(s).
2. A new order is created for the item(s) requested in exchange.
   Your account will reflect two transactions: a credit for the returned item(s) and a charge for the exchanged item(s). Although both transactions are processed simultaneously on our end, please be aware that the issuing bank or credit card company may take up to 10 business days to post the credit to your account.

 

• What forms of payment do you accept?

For online orders delivered within the United States, we accept payments via PayPal, Credit and Debit cards: Visa, Mastercard, American Express, Discover, and Diners Club. Kindly enter your billing address precisely as it is shown on your credit card statement.

 

• I could not find the answer I was looking for

Please contact us via email (info@impalacosmetics.us)