Ordering Online

Item Availability / Temporarily Out of Stock

If an item you have chosen is temporarily out of stock when you place your order, we will send you an email notification with the estimated shipping date for the backordered product. Backordered items will be shipped as soon as they’re restocked. Keep in mind that the delivery timeline for your order will depend on the shipping option you choose.

Rest assured, we will not charge you for any item until it has been shipped. If you would like to cancel a backordered item before it ships, feel free to reach out via email, and we will gladly help you with the process.

Maximum Purchase Policy

We regret that we must limit orders to a maximum of nine (9) units of any single item and 15 items total per customer. Additionally, customers are limited to placing no more than three (3) orders per day. Orders that exceed these restrictions may be canceled. If you have any questions or need assistance, please don’t hesitate to send us an email. We’re here to help!

 

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI.

 

Payment Options

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and PayPal. These are processed directly through Shopify’s system.

 

We Do Not Accept:
CODs
Layaway plan
Personal Cheques
Money Orders

 

Order Enquiries

With an Impala Cosmetics Account, you can view the status of your latest orders by going to your orders status page, which offers the quickest and simplest way to access up-to-date details about your Impala Cosmetics online purchases.

Accessing the order status page will require you to sign in using your email address. Once logged in, you can find your orders in the order section of your account page.

After your order ships, the tracking number, if available, will appear there. You can click on the tracking number to visit the carrier’s website and check the delivery progress. Keep in mind that some carriers might not provide tracking updates for up to 24 business hours after shipment.

 

Order Cancellations

Need to Cancel Your Order?

You may cancel your order before it has been fulfilled, which usually occurs within 24 hours of placing the order.

If you have an account:

1. Log in to your account on our website
2. Go to the Orders section
3. Select the order you wish to cancel
4. Click “Cancel Order” (if the option is available)
5. Confirm the cancellation when prompted

This option is only available if the order has not yet been fulfilled.

If you checked out as a guest:

Please email us with the subject line “Order Cancellation” and include your order number. We will do our best to process your cancellation request if the order has not yet been fulfilled.

If your order has already been fulfilled or shipped, please refer to our Return Policy. We also encourage reviewing any specific cancellation guidelines provided in our store policies.

 

Why Did My Order Get Canceled?

Occasionally, orders or parts of an order are canceled by our system for the following reasons:

Item(s) are no longer available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Canceled due to the customer’s request.

If your order is canceled, you will receive an email to explain the reason for the cancellation. You will not be charged for any canceled items. If you would like to place a new order or if you have any questions about a canceled order, please contact Impala Cosmetics Online Customer Service via email.